Gorgias provides a holistic view of your customers across multiple channels to provide them with fast and personalized support that drives conversions.

A quality ecommerce platform should include forward-thinking solutions built for tomorrow’s success. That’s why CQL has partnered with leading technologies, like Gorgias, to give our clients a powerful and innovative tool that’s designed for meaningful connections with customers.  

Built for e-commerce, Gorgias is the helpdesk that empowers you and your support team with a single dashboard that allows your team members to manage every customer conversation with a personalized approach.  With Gorgias, you can:

• Integrate your voice, chat, email, SMS, and social media channels into one sequential, omnichannel, view of the customer.
• Use automation tools designed to resolve common customer inquiries so you can focus on conversations that no robot can answer.
• Immediately respond to customers asking about your products on your ads and posts, increasing your sales and ad effectiveness.
• Create chat campaigns on PDPs to spark conversation around specific products or offer product-specific discounts when customers linger.
• Review Gorgias revenue statistics that measure how much money your support team is generating by helping customers through the purchasing journey.
• Optimize your upsell strategy by quickly identifying the tickets that made the sale. Analyze the ticket details to understand what works and what doesn’t.
• Pair Gorgias with your ecommerce tools via native integrations, including Yotpo, Loop, Klaviyo, Attentive, and Recharge.
• Export your Gorgias data to your CRM or ERP, with robust documentation and flexible APIs.